Mary Louise Starkey

The First Lady of Service

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Private Service Management

10 Service Standards

Maintenance Standards

Maintenance Standards

Private Service Management - 10 Service Standards

Standards identified: Are the systems new and is the home “intelligent,” and is there a plan for preventive maintenance in place? What are the systems such as automatic lights, environmental HVAC, security, plumbing, and audio visual? Is there a maintenance work room to organize from, are lights and bulbs checked daily, front steps swept daily, what temperature is the house maintained at? Is there a Maintenance man on staff, is a general contractor consulted for larger projects? Are Daily Graces™, maintenance task sheets organized for the household?

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The 10 Standards

Administrative Standards

Standards identified: How many cleanable square feet of living space in the environment? Number of Staff? Days and hours worked? Who manages the Private Service Manager, monitors the budget, decides organizational style, and determines selection of and frequency of vendors, who is responsible for Human Resources, who selects and supervises the staff? Consider the Principal’s business ethics, practices and relationship style, style of management, financial practices. How does the Principal participate in the management of the household? What records are kept on maintenance, warranties, insurance, inventory, collectables, medical histories, medicines, employees and weekly Day in the Life™ schedules? Does the HM have a designated office space to work from?