Mary Louise Starkey

The First Lady of Service

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Private Service Management

10 Service Standards

Property and Grounds Standards

Private Service Management - 10 Service Standards

Standards identified: What are the number of acres on property and the style of care? Are there formal gardens, apple orchards, tennis courts and pools, guest house, multi-car garage? What are the favorite flowers? Is a horticulturist contracted to manage grounds? Who provides the seasonal lawn and garden care, trims trees and shrubs, cares for the cutting garden and flower beds, apple grove, and backwashes the pool, fish pond, and other water features?

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The 10 Standards

Administrative Standards

Standards identified: How many cleanable square feet of living space in the environment? Number of Staff? Days and hours worked? Who manages the Private Service Manager, monitors the budget, decides organizational style, and determines selection of and frequency of vendors, who is responsible for Human Resources, who selects and supervises the staff? Consider the Principal’s business ethics, practices and relationship style, style of management, financial practices. How does the Principal participate in the management of the household? What records are kept on maintenance, warranties, insurance, inventory, collectables, medical histories, medicines, employees and weekly Day in the Life™ schedules? Does the HM have a designated office space to work from?