Home Private Service Management 10 Service Standards Entertaining Standards

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Private Service Management - 10 Service Standards

Standards identified: Is there a separate catering kitchen? Is the family high profile? Are high profile guests attending the household functions? What is the household entertaining protocol? Do they set a formal table? What is their entertaining style and frequency? How many persons does their dining room table seat? Who and when do they hire a caterer or chef, and does this person develop the menus and recognize family and guest favorites and allergies? Is there a current inventory for the wine cellar? What are the family favorites for holidays? Which holidays are observed with a family dinner? Is table service plated or Russian? Who typically runs the table? Who develops the Ballet of Service™ for each kind of event? Is there a silver, china and linens inventory? Are members of the staff trained to provide table service?

 

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The 10 Standards
Administrative Standards

Standards identified: How many cleanable square feet of living space in the environment? Number of Staff? Days and hours worked? Who manages the Private Service Manager, monitors the budget, decides organizational style, and determines selection of and frequency of vendors, who is responsible for Human Resources, who selects and supervises the staff? Consider the Principal’s business ethics, practices and relationship style, style of management, financial practices. How does the Principal participate in the management of the household? What records are kept on maintenance, warranties, insurance, inventory, collectables, medical histories, medicines, employees and weekly Day in the Life™ schedules? Does the HM have a designated office space to work from?

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