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Private Service Management - 10 Service Standards

Standards identified: What is the family’s flavor profile? How often is produce purchased fresh? Is it organic, are calories counted? Is wine served at the evening meal? Is sparkling water served at lunch and/or breakfast? How is the kitchen physically maintained? Are there “environmental doors” to hold food odors? Are lunches delivered to the office? What are the meat and fish preferences? Do they like fresh breads and desserts? Do they prefer plated service or family-style meals? Is there a Chef on staff to cook, develop menus, recognize Family Favorites and comfort foods, stock refrigerators in each zone, do grocery shopping, clean refrigerators, and maintain an inventory of the pantry?

 

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The 10 Standards
Safety and Protection Standards

Standards identified: What is the Family’s preference regarding privacy and security? Is there a security specialist on staff? Is the family high profile?
How and when are schedules communicated and coordinated? Does a security person typically drive for all members of the family? Does the security staff travel with the family? Does the estate require a full security team? How many days per week is security provided? Who provides and monitors fire protection? Who performs the background checks on staff and vendors and is a confidentiality agreement required?

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