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Private Service Management - 10 Service Standards

Standards identified: How many cleanable square feet of living space in the environment? Number of Staff? Days and hours worked? Who manages the Private Service Manager, monitors the budget, decides organizational style, and determines selection of and frequency of vendors, who is responsible for Human Resources, who selects and supervises the staff? Consider the Principal’s business ethics, practices and relationship style, style of management, financial practices. How does the Principal participate in the management of the household? What records are kept on maintenance, warranties, insurance, inventory, collectables, medical histories, medicines, employees and weekly Day in the Life™ schedules? Does the HM have a designated office space to work from?

 

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The 10 Standards
Housekeeping Standards

Standards identified: Consider cleaning styles, products, organizational methods. Are items cleaned to be “family-comfortable,” or sanitized daily, environmentally safe, what is the product scent, and how many days per week are cleaning staff required? List the Collectibles and art work. Who will Zone the Environment, develop Task Sheets, and the Day the Life Schedules? Who provides Daily Graces™? Who maintains recyclable materials? How often is/are the service Environment vacuumed, bathrooms cleaned, beds made and sheets changed? Is there a full-time Housekeeper on staff or is cleaning contracted though a local housecleaning company?

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