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Private Service Management - 10 Service Standards

Standards identified: What is the Family’s preference regarding privacy and security? Is there a security specialist on staff? Is the family high profile?
How and when are schedules communicated and coordinated? Does a security person typically drive for all members of the family? Does the security staff travel with the family? Does the estate require a full security team? How many days per week is security provided? Who provides and monitors fire protection? Who performs the background checks on staff and vendors and is a confidentiality agreement required?

 

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The 10 Standards
Administrative Standards

Standards identified: How many cleanable square feet of living space in the environment? Number of Staff? Days and hours worked? Who manages the Private Service Manager, monitors the budget, decides organizational style, and determines selection of and frequency of vendors, who is responsible for Human Resources, who selects and supervises the staff? Consider the Principal’s business ethics, practices and relationship style, style of management, financial practices. How does the Principal participate in the management of the household? What records are kept on maintenance, warranties, insurance, inventory, collectables, medical histories, medicines, employees and weekly Day in the Life™ schedules? Does the HM have a designated office space to work from?
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