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Private Service Management - 10 Service Standards |
Standards identified: How many cleanable square feet of living space in the environment? Number of Staff? Days and hours worked? Who manages the Private Service Manager, monitors the budget, decides organizational style, and determines selection of and frequency of vendors, who is responsible for Human Resources, who selects and supervises the staff? Consider the Principal’s business ethics, practices and relationship style, style of management, financial practices. How does the Principal participate in the management of the household? What records are kept on maintenance, warranties, insurance, inventory, collectables, medical histories, medicines, employees and weekly Day in the Life™ schedules? Does the HM have a designated office space to work from?
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Private Service Management - 10 Service Standards |
Standards identified: Consider cleaning styles, products, organizational methods. Are items cleaned to be “family-comfortable,” or sanitized daily, environmentally safe, what is the product scent, and how many days per week are cleaning staff required? List the Collectibles and art work. Who will Zone the Environment, develop Task Sheets, and the Day the Life Schedules? Who provides Daily Graces™? Who maintains recyclable materials? How often is/are the service Environment vacuumed, bathrooms cleaned, beds made and sheets changed? Is there a full-time Housekeeper on staff or is cleaning contracted though a local housecleaning company?
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Private Service Management - 10 Service Standards |
Standards identified: What is the preferred image and clothing style? Who are the preferred designers for the adults’ business, daytime, and evening wear? Who are the preferred designers for the children? Is all clothing laundered and pressed in house? How many loads of wash per week? Is there a mangle and professional steamer? Who manages and organizes the closets? Who launders the fine bed linens? What is the choice of bed linens? Are the table linens pressed at home? Who is the dry cleaner and how often is dry cleaning picked up? Who keeps the clothing inventory? Who provides washing, pressing, and mending tasks?
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Private Service Management - 10 Service Standards |
Standards identified: What are the number of acres on property and the style of care? Are there formal gardens, apple orchards, tennis courts and pools, guest house, multi-car garage? What are the favorite flowers? Is a horticulturist contracted to manage grounds? Who provides the seasonal lawn and garden care, trims trees and shrubs, cares for the cutting garden and flower beds, apple grove, and backwashes the pool, fish pond, and other water features?
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Private Service Management - 10 Service Standards |
Standards identified: What make are the family vehicles? Who details and washes autos? Does each member of the family have a favorite auto? Is there a driver on staff? Do the Principals travel internationally? Is there a private yacht or a corporate jet? Is there a preferred travel agent? Does the family plan their travel or are there last-minute adventures? Does the family have preferred events and destinations? Who is the preferred luggage designer? Who packs and unpacks suitcase?
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Private Service Management - 10 Service Standards |
Standards identified: What are the family’s special amenities, such as a wake-up call in the morning, evening turn-down, or evening cocktails? What is the preferred communication etiquette? How are guests greeted? What are the privacy preferences? Are there any medications or allergies? Is afternoon tea a regular event? Who is the designated household staff member that cares for guests?
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Private Service Management - 10 Service Standards |
Standards identified: What is the family’s flavor profile? How often is produce purchased fresh? Is it organic, are calories counted? Is wine served at the evening meal? Is sparkling water served at lunch and/or breakfast? How is the kitchen physically maintained? Are there “environmental doors” to hold food odors? Are lunches delivered to the office? What are the meat and fish preferences? Do they like fresh breads and desserts? Do they prefer plated service or family-style meals? Is there a Chef on staff to cook, develop menus, recognize Family Favorites and comfort foods, stock refrigerators in each zone, do grocery shopping, clean refrigerators, and maintain an inventory of the pantry?
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Private Service Management - 10 Service Standards |
Standards identified: Is there a separate catering kitchen? Is the family high profile? Are high profile guests attending the household functions? What is the household entertaining protocol? Do they set a formal table? What is their entertaining style and frequency? How many persons does their dining room table seat? Who and when do they hire a caterer or chef, and does this person develop the menus and recognize family and guest favorites and allergies? Is there a current inventory for the wine cellar? What are the family favorites for holidays? Which holidays are observed with a family dinner? Is table service plated or Russian? Who typically runs the table? Who develops the Ballet of Service™ for each kind of event? Is there a silver, china and linens inventory? Are members of the staff trained to provide table service?
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Private Service Management - 10 Service Standards |
Standards identified: Are the systems new and is the home “intelligent,” and is there a plan for preventive maintenance in place? What are the systems such as automatic lights, environmental HVAC, security, plumbing, and audio visual? Is there a maintenance work room to organize from, are lights and bulbs checked daily, front steps swept daily, what temperature is the house maintained at? Is there a Maintenance man on staff, is a general contractor consulted for larger projects? Are Daily Graces™, maintenance task sheets organized for the household?
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Private Service Management - 10 Service Standards |
Standards identified: What is the Family’s preference regarding privacy and security? Is there a security specialist on staff? Is the family high profile?
How and when are schedules communicated and coordinated? Does a security person typically drive for all members of the family? Does the security staff travel with the family? Does the estate require a full security team? How many days per week is security provided? Who provides and monitors fire protection? Who performs the background checks on staff and vendors and is a confidentiality agreement required?
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Private Service Management 
Clothing and Valet Standards
