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Mary Louise Starkey in Forbes

Meet Mary Louise Starkey, the Woman Behind "Butler Bootcamp"


Mary StarkeyMary Louise Starkey is the kind of no-nonsense person who answers the question “Hi, how are you?” with: “I’m a very busy woman.” Her direct manner comes across as intimidating at first, a little like the kind of stern headmistress you see in old boarding school movies, which makes sense because she’s the powerhouse behind Starkey International Institute of Household Management – aka “Butler Bootcamp.” When you’re preparing sixty students a year to manage the households, whims, and lifestyles of the world’s billionaires, there’s not a lot of time for silly chitchat...


Read the rest of the article at: http://www.forbes.com/sites/dinagachman/2012/08/10/meet-mary-louise-starkey-the-woman-behind-butler-bootcamp/

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Personal Care Standards

Standards identified: What are the family’s special amenities, such as a wake-up call in the morning, evening turn-down, or evening cocktails? What is the preferred communication etiquette? How are guests greeted? What are the privacy preferences? Are there any medications or allergies? Is afternoon tea a regular event? Who is the designated household staff member that cares for guests?

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