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PostDateIconThursday, 19 January 2012 10:55 | PostAuthorIconWritten by Mary Louise Starkey
“the highest level of service can be achieved only when there is a high degree of structure in place.”

It is not generally known in service that “the highest level of service can be achieved only when there is a high degree of structure in place.”  When the structure is present and well understood by all involved, staff can easily master moments to meet even the unexpected expectations!

 

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The 10 Standards
Safety and Protection Standards

Standards identified: What is the Family’s preference regarding privacy and security? Is there a security specialist on staff? Is the family high profile?
How and when are schedules communicated and coordinated? Does a security person typically drive for all members of the family? Does the security staff travel with the family? Does the estate require a full security team? How many days per week is security provided? Who provides and monitors fire protection? Who performs the background checks on staff and vendors and is a confidentiality agreement required?
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